Using Our Shopping System
Navigating through the Site
Online Order Limitations
Shipping and Handling and Turnaround Time
Taxes
Portrait Club Vouchers
For additional information:
Portrait Club Memberships
Gift Certificates
Frequently Asked
Questions
Studio Locations
Using our Shopping Cart
In order to shop on our site, customers use shopping carts. We actually store the shopping cart information on your computer. In order for us to store the information on your computer, we use "cookies". If your Internet browser does not have cookies enabled, the information cannot be stored, which means your shopping cart remains empty.
To enable cookies on your browser, follow the steps below. If you need further assistance, refer to the documentation provided with your web browser.
To set Internet Explorer to allow cookies:
1. Select Tools, then Internet Options from the title bar menu of the browser window.
2. Click on "Privacy" on the Internet Options window, and then press the "Sites" button.
3. Type secure.jcpenneyportraits.com in the "Address of website" box and click the "Allow" button.
4. Click OK.
5. Click OK.
To set Firefox to allow cookies:
1. Select Tools, then Options from the title bar menu of the browser window.
2. Check the box next to "Accept cookies from sites".
3. Click OK.
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Navigating through our Site
You may use the links in the left-hand navigation bar to link to the different areas of our secure site. The back link will always take you to the previous page you were on. While completing an order form, most browsers will allow you to use your tab key to move from one field to the next, rather than using your mouse to point and click.
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Reorders may only be processed for sittings that are less than 90 days old. After 90 days, images are unavailable for reorder.
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Shipping/Handling and Turnaround Time.
Portrait Sheet and Gift Product Shipping and Handling
| In most cases your order will ship either US Mail, Fed Ex 3 day or Fed Ex Ground |
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Shipping Charges
|
Turnaround Time |
Shipping |
|
| Portrait Sheets |
2 to 3 weeks |
$6.95 per sitting |
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| Novelties |
2 to 3 weeks |
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| Button |
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$2.75 |
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| Coasters |
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$3.95 |
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| Canvas Portrait 16x20 |
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$11.95 |
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| Magnet (large or small) |
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$3.95 |
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| Key Tag |
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$3.95 |
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| Mouse Pad |
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$3.95 |
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| Mugs (all mugs) |
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$7.95 |
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| Playing Cards |
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$3.95 |
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| Portrait Panel Easel 5x7 |
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$7.95 |
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| Portrait Panel Easel 8x10 |
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$11.95 |
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| Puzzle w/Box 252 pieces |
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$7.95 |
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| Stickers |
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$2.75 |
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| Tile |
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$3.95 |
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| Tote Bag |
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$7.95 |
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| When purchasing multiple Novelty products there is a maximum shipping charge of $14.95 for Novelties. |
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Portrait Images on CD
|
2 to 3 weeks |
$3.95 |
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| When purchasing multiple CDs there is a maximum shipping charge of $3.95 for CDs. |
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| Woven Treasures |
4 to 6 weeks |
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| Blanket |
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$7.95 |
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| Tapestry |
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$7.95 |
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| 2-Pillows |
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$7.95 |
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| 2-Tote Bags |
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$7.95 |
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| Pillow and a Tote Bag |
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$7.95 |
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| There is a $7.95 shipping charge for each product being ordered. |
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| Note: It is possible for an order to contain multiple shipping fees. For example: If you order additional color portraits from a sitting and also order a mug, and a blanket, your total shipping fee would be $22.85 ($6.95 for the traditional color portrait, $7.95 for the mug, and $7.95 for the blanket.)
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JCPenney Portraits does not charge a shipping and handling fee for the purchase of Portrait Club Memberships
When purchasing a Portrait Club Membership online you will be required to print a Portrait Club Voucher after your order is placed. This voucher can be redeemed at your first portrait sitting for your official membership card. If you are unable to print or need additional help, please call 1-800-59SMILE for assistance.
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Taxes
We collect and remit sales taxes when and where required by law. Your shopping cart indicates sales taxes where appropriate.
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Portrait Club Vouchers
When purchasing a Portrait Club Membership online you will be required to print a Portrait Club Voucher after your order is placed. This voucher can be redeemed at your first portrait sitting for your official membership card. If you are unable to print or need additional help, please call 1-800-59-SMILE for assistance.
If you are purchasing the card as a gift, complete the form using the name of the person you will be giving the membership to. Complete the payment information and submit your order. When the order is confirmed, print the voucher and present the voucher to the recipient so that they can redeem at their first portrait sitting.
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